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Ticket Management System

Transform Your Business Operations. Streamline internal workflows and elevate customer experience with the Sanjivani Ticket Management System (TMS). This powerful, next-generation solution bridges the gap between efficient task management and exceptional customer satisfaction, empowering your organization to stay agile, responsive, and ahead of the competition.

Ticket System Illustration

Product Overview

The Sanjivani Ticket Management System (TMS) is a modern, centralized platform built to streamline and enhance your
organization’s internal operations. It simplifies issue tracking and task resolution, promoting an efficient workflow and enabling
high-quality, consistent service delivery.

Sanjivani TMS seamlessly integrates with any Computer Telephony Integration (CTI) and Omni-Channel solutions available
in the market. It features a robust and comprehensive API library that enables automated ticket generation from multiple
sources, including PSTN calls, emails, WhatsApp, website chatbots, and social media platforms. Furthermore, Sanjivani TMS
supports a wide range of multi-media gateways, such as SMS, email, WhatsApp, and voice notifications, ensuring that users
receive real-time alerts and updates across all communication channels.

Product Features

Feature 1
Automated Ticket Routing and Assignment:

Automatically routes and assigns tickets, improving workflow efficiency and minimizing response time.

Feature 1
Real-time Requester Status Updates:

Keep requesters informed with instant, real-time updates on the status of their tickets.

Feature 1
SLA (Service Level Agreement) Management:

Ensure timely ticket resolution with robust SLA management for high-quality outcomes.

Feature 1
Performance Analytics and Reporting:

Leverage advanced analytics to gain actionable insights into system performance and identify areas for improvement.

Feature 1
Ticket Metrics & SLA Reports:

Access detailed metrics and SLA reports to track ticket performance and adherence to service standards.

Feature 1
Customizable Ticket Title:

Personalize ticket titles to suit specific needs or issues, ensuring clarity and relevance.

Feature 1
Customizable Ticket Categories and Priorities:

Adapt ticket categories and priorities to align with your organization's unique requirements.

Feature 1
Multimedia Notifications & Reminders:

Enhance communication with notifications and reminders delivered via SMS, email, WhatsApp, and voice.

Feature 1
Ticket Merge and Linking:

Consolidate related tickets effortlessly with merging and linking capabilities for streamlined management.

Feature 1
Integration with Other’s Systems:

Enhance communication with notifications and reminders delivered via SMS, email, WhatsApp, and voice.

Unlock smarter service delivery with a powerful and streamlined Ticket Management System.

FAQs

Call center software ticketing management system is a solution that helps a call center to manage its grievances /operations therefore increase the efficiency, effectiveness and get the best productivity from call center agents. Call center agents can access the right information and knowledge about a customer’s history to improve the overall customer experience.
Yes, a ticket can be generated on call by the agent in the CRM. Ticket details will be notified to the customer automatically by the solution.
Ticketing solutions can track analytics of titles of tickets ,ticket volume, resolution time, customer satisfaction and agent performance on handling tickets.
Yes, These solutions can be provided on cloud /on premises/hybrid as per customer requirement.
Yes, every stage of the ticket will be notified to the customer through SMS, email, WhatsApp as per customer preferred channel.
Ticketing tools can help you to rationalize your workflow by helping your organization ,create, update, resolve tickets for customer issues/requests.
Yes, All the data is stored in the server for future references.
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